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Communicating with Customers
This 20 minute lesson focuses on managing working relationships so everyone wins. We explore the impact of communication and listening skills, and then take a brief look at the Trane CARES acronym. The course concludes with some examples of customer exchanges with a controls technician.
Trane Education Center (TEC):
User Name: email address
Password: if you haven’t previously set up, your password will be: welcome
Stage:
Beginner
Role:
All
Topic:
Client Service
Duration:
20 min
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